AI chatbot
An automated assistant that answers common questions on your website or WhatsApp—hours, orders, appointments, pricing… You define the answers in a visual editor.
Complete guide
How Efibrain works: from idea to live chatbot
This guide explains in plain language what the platform does, what the technical terms mean, and how to subscribe, configure, and install your assistant on web or WhatsApp.
Basics
What is it and what is it for?
If you have never used a chatbot, start here. You do not need to code to understand the value or publish your first assistant.
Efibrain platform
The software where you design conversations, connect channels (web, WhatsApp), and review what customers discuss with the bot—all from one dashboard.
Control panel
The private area you access after signing in. There you subscribe to a plan, create flows, enable integrations, test in sandbox, and browse session history.
Big picture
The full journey in a nutshell
Efibrain brings together three pieces: conversation design, channel connection, and continuous improvement with real data.
- Explore this site and compare available plans.
- Sign in or create your Efibrain account.
- Subscribe to the plan you need from the Plans section in the dashboard.
- Design your flow and connect web or WhatsApp.
- Test in sandbox, go live, and review sessions to improve.
In detail
The four phases of your assistant
Each phase has a clear goal. Move at your own pace and revisit any step when you want to improve something.
Design your assistant
In the flow editor you define menus, questions, conditional answers, and calls to your systems. Basic conversational logic does not require coding.
- Visual node editor
- Variables and conditions
- Sandbox testing
Connect your channels
Publish the widget on your site or connect WhatsApp Business. One flow can serve multiple channels or tailored versions.
- Web snippet
- WhatsApp Business connection
- Allowed domains
Test and tune
Review live sessions, spot weak answers, and refine messages or branches in the conversation tree.
- Session history
- User and bot messages
- Continuous iteration
Scale with your business
As volume grows, automate more cases and reserve human judgment for complex escalations.
- More integrations
- Efiprox support
- Upgradeable plans from the dashboard
Terms you will see
Glossary in plain language
These concepts appear in the dashboard and docs. Here we explain them without unnecessary jargon.
- Flow
- The conversation script: what the bot asks, which options it offers, and what it answers based on the user's choice. Think of it as a map of the chat.
- Integration
- The link between Efibrain and another system: your website, WhatsApp, an orders API, or appointments. It lets the bot use real data from your business.
- Session
- Each conversation between a customer and your assistant. You can review it later to see what was asked and how the bot replied.
- Widget
- The chat bubble on your website. You install it by copying a small code snippet from the dashboard.
- Sandbox (test environment)
- A safe mode to try the flow without real customers seeing it. Ideal before going live.
- Channel
- Where the assistant talks: web, WhatsApp, or other touchpoints you configure.
- Node
- A step inside the flow: a message, a question, a condition, or an action (for example, looking up an order).
- API
- A technical way for two programs to exchange data. In Efibrain it lets the bot check stock, orders, or availability in real time.
- Human handoff
- When the bot cannot resolve something, it passes the conversation to your team or explains how to reach you.
Subscription
How to subscribe to Efibrain step by step
The process is straightforward: compare plans, sign in, and subscribe from the dashboard. No hidden steps or external shops.
Compare plans
Review what each plan includes: number of flows, integrations, and channels. Pick what matches your current volume.
View pricing →Sign in
Use your account or register if it is your first time. The dashboard is where you manage your entire assistant.
Go to login →Subscribe from the dashboard
In the Plans section, choose your subscription and complete payment. Activation is immediate on your account.
Go to Plans →Configure and install
Follow the guide and install it yourself, or contact us and we handle the full rollout for you.
View installation guide ↓
Installation
How to install your assistant
You have two options: do it yourself from the dashboard using these steps, or contact us and the Efiprox team handles the full installation end to end.
Widget on your website
The chat appears in the corner of your site. You only need to paste a code snippet on your page.
- In the dashboard, go to Web integrations and create a new integration.
- Choose the flow to display and customize colors and welcome message.
- Copy the code snippet and paste it before the closing </body> tag on your site.
- Save, reload your page, and verify the chat responds in sandbox.
WhatsApp Business
Customers message the WhatsApp number you configure and the same flow answers automatically.
- Under WhatsApp integrations, start connecting your Meta Business account.
- Link the phone number and assign the flow that should handle messages.
- Review permissions and domains in Meta settings if applicable.
- Send a test message, validate replies, and enable production.
Ready to get started?
You can do everything yourself from the dashboard, or contact us—we design, install, and leave your assistant ready to use.
Ready to automate your customer support?
Get started with Efibrain in minutes. Install it yourself or contact us and we handle everything.
Need a custom project? Visit efiprox.com